Do you have warranty on your products?
Yes! of course! Suteki provides TWO years manufacturer’s warranty for all Boori products, EXCLUDING Boori mattress (SIX months). And TWELVE months for the rest of our products, unless stated otherwise.
What does and doesn't your warranty cover?
-Warranty is void if products have been stored or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products.
-Warranty does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents, pest infestations, and if products has been placed outdoors or in a humid and wet environment. -
-Warranty does not cover consequential or incidental damages.
However, we know nothing in this world is perfect. If there are damages on the products delivered to you, please let us know as soon as practicable. We will endeavour to fix it for you.