Delivery & Assembly
Suteki is offering FREE delivery if you spend above RM400 across Peninsular Malaysia (via a third-party courier service)
- As soon as order is placed and payment is received, our customer service team will get in touch with you to make necessary delivery arrangements.
- If you are not able to accept delivery, you must advise Suteki before a delivery is attempted.
- If the delivery is scheduled and you are not at home during the determined time, we reserve the right to charge RM150 as compensation fee. Cost of additional delivery/re-arrange delivery is to be borne by the customers.
- KLANG VALLEY only: Please ensure relevant permissions are granted from the building management authority prior to the scheduled delivery day. If we are unable to deliver within the scheduled delivery day and time slot due to difficulty in accessing your premise, re-delivery can be scheduled with additional delivery fees borne by the customer.
- Customers should also ensure there is someone on the property to receive and sign for the purchased items.
- In the event of incorrect or damaged/unsatisfactory goods are delivered, customer must email/whatsapp us the defect within 7 days of the date received, or as soon as possible. Please keep the products purchased in a sellable condition and retain the original packaging in the condition it was provided.
- Any changes to your delivery booking, please inform us 2 days in advance to allow us to make necessary arrangements. Otherwise, re-delivery fees may apply.
- IMPORTANT NOTE FOR CUSTOMERS RESIDING OUTSIDE OF KLANG VALLEY; Delivery lead time after product is picked from warehouse is between 5-10 days and delivery time is subject to our third-party delivery partner's and cannot be scheduled.
- IMPORTANT NOTE FOR CUSTOMERS IN EAST MALAYSIA: Shipping cost is weight-based calculated. Our website will automatically calculate your shipping rate based on your cart items and address. (*For bunk bed and cots- Suteki will use bulky sea freight and will take 20-25 days) Delivery lead time to East Malaysia will take 10-14 business days delivery time is subject to our third-party delivery partner's and cannot be scheduled.
- IMPORTANT NOTE FOR CUSTOMERS IN SINGAPORE: Shipping cost is weight-based calculated. Our website will automatically calculate your shipping rate based on your cart items and address. *7% GST is automatically applied during checkout (GST is payable if land transport is used for import of goods)
Assembly & installation
All our products come flat-packed and can be self-assembled at home. Even the bunk beds! However, if you need help with installing the bunk bed, please reach out to us, we can send you the details or our trusted handyman (Klang Valley, only)